Managing Business Activities to Achieve Results

Question: Task 1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives. (LO1)As the new operations manager at TripleS, you first focus on an evaluation of the interrelationships between the different processes and functions of the company as these different elements of the organisation are structured when you first take over. In doing this, you pay attention to the clash of cultures between the task oriented culture of the software designers and the much tighter approach of the chief executive on the main site.a) Draw an organisation chart to illustrate the current structure of TripleS and explain how the companys culture is linked to its structure pointing out some of the advantages and disadvantages associated with the current type of structure. You should also carry out an evaluation of the interrelationships between the different functions and processes involved in the company. (LO1.1)b) For the benefit of the senior management tea m, you now explain why it is necessary to link the companys processes (i.e. the way it carries out its work) to its aims and objectives and then you suggest and justify how this might be done in the case of TripleS. (LO1.2)c) You should also provide an evaluation to show how this process will be of benefit and make suggestions for points at which quality systems can be incorporated. While you are doing this, you should keep in mind the fact is the very first time anybody at the company has considered quality problems. (LO1.3)Task 2 Be able to develop plans for own area of responsibility to implement operational plans (LO2)In the next section of your work you focus on your own areas of responsibility and the implementation of operational plans.The objectives and plans you produce are aimed at meeting the six month deadline you have been given for organising the implementation of a new way of working for TripleS.The City College HND in Business Managing Business Activities to Achiev e Results Sept 2015a) You develop an outline plan showing how the work you have to accomplish will be completed within six months. In doing this you must consider appropriate goals and objectives. You should make use of a Gantt chart and develop an explanation which will show how you intend to address the key problem areas as set out in the case. (LO2.1)b) The objectives you develop as part of your plan must be SMART and structured to align the efforts of the different functions involved (LO2.2)c) Say how you will make sure that the new package is delivered on time, to budget and to meet the companys requirement for high standards of quality. Your response to this task must be specific to TripleS and to the tasks set out in Task 2a. (LO2.3)d) Explain how you will make sure that individuals and departments do not deviate from the plan i.e. develop appropriate systems for monitoring and control. Again, these must fit the tasks from Task 2a. (LO2.4)Task 3 Be able to monitor appropria te systems to improve organisational performance (LO3)This section of your work concerns the development of appropriate quality systems and standards.a) Make and justify recommendations for appropriate systems designed to ensure the high standards of quality needed by TripleS if it is to be able to meet the vision of the future desired by the owner managers. (LO3.1)b) Explain, with practical examples, what you will do to ensure the establishment of a quality culture designed to ensure continuous improvement in all essential processes. (LO3.2)c) Recommend improvements to the structure of TripleS. You should present your proposed new structure in the form of an organisation chart designed to fit with the companys new objectives and goals and also to improve overall performance. Naturally, you will specify your own position in the new structure. (LO3.3)d) You complete this section of your work by explaining and justifying the changes you are recommending i.e. how these will be of benef it. (LO3.4)Task 4 Be able to manage health and safety in the workplace (LO4)The final section of your preliminary work involves health and safety issues which are already in a worrying state because TripleS has never paid much attention to these issues. However, now the company will be required to meet the normal health and safety standards required by UK legislation.a) Advise the chief executive on risk assessment with particular reference to the health and safety problems currently being encountered by the workforce at TripleS . You need to consider and recommend appropriate action. (LO4.1)b) What health and safety legislation and regulations are applicable in the situation described in the case? Identify these, list them for the benefit of the chief executive and make justified suggestions for their implementation (LO4.2)c) Say what health safety policies procedures you will introduce to ensure that TripleS complies with all regulations legislation. Then advise the company on methods of systematic review of its policies and procedures (LO4.3)d) Finally, make recommendations designed to ensure that these policies and procedures will be complied with in a practical manner. (LO4.4) Answer: Task 1: LO1 a) LO1.1 Superior Systems Solutions (TripleS) follows the organizational hierarchy structure in order to incorporate the growth of the business in an effective manner. With the involvement of hierarchy organizational structure, TripleS manages their work design in a systematic manner. The organization has been established with the effort of five computer graduates. The four of the original founders head up the functional department, whereas the fifth founder has developed into the role of chief executive (Green 2012). The functional department of the organization has been categorized into four different sections including hardware design, engineering, manufacturing, sales, and marketing. TripleS believe that separate support functions have been facilitating them to incorporate the productivity of the business in an effective manner (Carlstrm and Ekman 2012). However, in recent days, the organization has been facing challenges in upholding their domestic market. The support function deals with different department including human resource management, finance, customer service, insurance and maintenance, transport and delivery, and sales force administration. The software section has been included in the operation as the chief executive thought that software section would allow them to put in a range of products and services for the customers in the society. There are some advantages and disadvantages of following this particular organizational structure in the business. Advantages: Organizational hierarchy facilitates in upholding a particular work design in the business The particular organizational structure establishes the clear authority for work and departments Managers of the business are skilled in specific area that enables them in upholding the work in a systematic manner Disadvantages: The organizational structure of TrippleS indicates lack of collaboration in the business The particular structure is unable to implement innovation in the business Each department of the business does not involve in the business communication The authoritative behavior of chief executive has created work pressure on the workers Lack of promotional pathway has created difficulties in incorporating business growth in the market Although the organization follows a systematic work design in the business, the interrelationship among different departments is very poor. Consequently, the business has been facing difficulties in enhancing the growth in the domestic market. Moreover, the higher management has not been cooperating with the employees, and it creates negative impacts on the workforce (Sultan and van de Bunt-Kokhuis 2012). For example, the chief executing has been pressurizing the employees for providing log hour of work in the business. Hence, the business must include an interrelationship among all departments. For example, hardware design, engineering, manufacturing and manufacturing department need to uphold healthy communication in order to enhance the growth the business in an effective manner (Mohr, Young and Burgess 2012). The organization needs to involve different software testing tools identifying the potentiality of the software. TrippleS will utilize both open source and and commercial so ftware tools. In the open source tools category, the organization will employ different software including TET (Test Environment Toolkit), TETware, Test manager and RTH. On the other hand, the organization will also utilize the Functional Testing tools such as Selenium, Soapui, Watir etc. however, the organization will also employ the load testing tools including Jmeter and FunkLoad (Rameezdeen and Gunarathna 2012). Aside this, the management will utilize the test management tools, functional testing tools, and load testing tools. For executing the functional testing, the management would employ Quick test pro, Test Complete etc (Mohr, Young and Burgess 2012). TrippleS follows the Hierarchy structure and each department of the management will use different types of software. Figure 1: Organizational Structure (Source: Created by author) b) LO1.2 The prime objective of the company is to become completely dominant in the small business sector. The organization has been trying to enhance its staff morality for experiencing better business enhancement in the domestic market. The organization has been operating four prime processes including hardware design, engineering, manufacturing, and sales and marketing (Cadden, Marshall and Cao 2013). Due to low staff morale, the organization is unable achieve adequate profits from the business. On the other hand, the higher management is least bother about resolving the employees queries (Huhtala et al. 2013). Consequently, it creates chaotic situation in the organization. Moreover, the production of the organization has been affected due to lack of intercommunication process. Hence, the management needs to arrange a single place where the entire work system would incorporate the process in an appropriate manner. It is necessary to uphold intercommunication among each department in order to enhance the productivity (Rameezdeen and Gunarathna 2012). In this scenario, the software section has been detached from the main work system. The senior management team of TripleS consists of five directors, who have been providing flawless support to the employees in order to enhance the business in an effective manner. The interrelationship among these four departments would provide adequate benefits to the senior management of the business. Hardware design and engineering department need to share their individual ideas in order to implement a new design for the products (Cadden, Marshall and Cao 2013). Consequently, it facilitates to engage a huge customers base in the society. By analyzing the organizational structure, it can be assessed that the enhancement of interrelationship would contribute in improving the teamwork in an effective manner. The following points show the beneficial aspects of the senior management as the interrelationship among each department in the busi ness facilitates in many sections. Enhanced teamwork Increased employee morale Higher retention policy in the business Enhanced the productivity Through the engagement of employing the interrelationship in the business, the senior management would be able to achieve the organizational goals and objectives in an effective manner. Hence, the interrelationship and the communication would be the best-fit solution for achieving the objective of the business (Huhtala et al. 2013). c) LO1.3 By linking the companys process with the aims and objective of the business, the organization will be able to enhance its production in an efficient manner. The organization follows a particular hierarchy structure in the business for executing the process in a systematic manner (Fink, Dauber and Yolles 2012). The prime objective of the organization is to become the leaders among the small software companies in the domestic market. By connecting the aims and objective of the business with the companys workflow process, TrippleS would be able to achieve the goals within short span of time. If any new employee faces the quality issues in the business, the particular workflow process would facilitate him in understanding the work responsibility in an effective manner (Kaufman and McCaughan 2013). Hence, it can be evaluated that the objectives of the business need to be incorporated among the employees through its work culture so that it can facilitate the staffs in executing the work in an effective manner. By analyzing the current issues of the organization, it can be assessed that the implementation of quality management would contribute TripleS to get rid of the issues out of the business. In recent time, TripleS has been facing challenges to retain their customers in the business. Consequently, it indicates a huge risk factor for the small business. However, the quality systems would enable them to resolve organizational challenges in an appropriate manner. Besides intercommunication process, the organization needs to implement proper quality management team for enhancing the productivity of the business (Fink, Dauber and Yolles 2012). With the involvement of approaching an accurate quality system in the business, TripleS would experience profitable outcome in the domestic business. However, the quality system would indicate other beneficial aspects such as follows: Accomplishment of new project Achieving customer satisfaction Upholding consistent product in the business Enhancement in the production Improves financial performance of the business And enhance internal communication Although the quality problems have been considered for the first time, the organization has already started reviewing the entire work process in order to identify issues that affect the business most. Task 2: LO2 a) LO2.1 The objective of the organization is to become the market leader among the new and existing software companies in the domestic market. TrippleS needs to execute six particular processes for obtaining success in the business within the six months timeframe. The organization needs to implement a project management plan into the business in order to uphold the work design in an effective manner. With the involvement of implementing the process, the company would be able to enhance the productivity of the business. The higher management of the organization needs to follow certain steps such as follows: Evaluating the scope of changes Create the vision Identify the issues in the business Drive commitment Establish change infrastructure Sustain the change As per the new plan, the organization needs to evaluate the scope for change in the business so that it can achieve the aims and objectives of the organization (Riivari et al. 2012). On the other hand, the organization needs to identify the issues of the business. In the recent days, TripleS has been facing several challenges due to the uncertainty of the business environment. Moreover, the software department of the company has issues in communicating with less intellectual individuals (Kaufman and McCaughan 2013). Hence, it indicates that the business needs to improve intercommunication within the business. The new project plan defines the scope of the business. On the other hand, the designing department is also facing issues regarding working environment, as employees have said that the long working hours cause neck and arm pain and sometimes nausea. Hence, it indicates the health issues within the business. TrippleS is also required to drive commitment by engaging effective work force for planning the changes, validate costs and benefits (Riivari et al. 2012). The involvement of new technology would bring change infrastructure in the business. The software department of the organization will engage the new tools for software testing for enhancing the workflow within six months timeframe. The organization would follow the following Gantt chart to experience the growth within 6 months timeline. Implementation of Activities 0-4 Weeks 4-8 Weeks 8-12 Weeks 12-16 Weeks 16-20 Weeks 20-24 Weeks Evaluating the scope of changes Create the vision Identify the issues in the business Drive commitment Establish change infrastructure Sustain the change Table: Gantt chart (Source: Created by author) b) LO2.2 SMART planning is the implementation of goal setting in the business. In this context, the implemented plan is smartly analyzed so that the business could experience a positive outcome. SMART objective: to become the one of the market leaders among the small software companies in the domestic market Specific: To become the one of the market leaders among the small software companies in the domestic market of UK. Measurable: The human resource management of the organization would measure the process of business enhancement by tracking yearly sales revenues in a systematic manner. Attainable The organization can achieve the particular goal by delivering high quality software solution at an affordable price to the clients in UK. Relevance By providing the high quality software services to the clients in the UK, the organization will ensure the profit maximization in the business. Timeframes The management of TrippleS will take 24 months to achieve the particular goal in an effective manner. c) LO2.3 The organization needs to execute a particular process for achieving the aims and objectives of the business. The management ensures that new organizational plan will be followed in an effective manner (Roldn et al. 2012). By providing the high quality services to the clients in the UK, TrippleS would be able to enhance their business opportunities in the domestic market. According to the new plan, the organization needs to follow six processes including identification of scope for change, create new vision, evaluate the issues, drive commitment, establish new infrastructure, and sustain imposed change (James Ng'ang'a and Nyongesa 2012). With the involvement of the new work plan, TrippleS would be able to improve its intercommunication within the business. Consequently, it will facilitate them in achieving the objectives of the business within short period. Being an operational manager of the organization, I have discussed the issues and challenges of the business in order to identif y the key development area. The prime challenges for the operational department are accomplish the project within time and budget (Robbins et al. 2013).The planning will be executed in a systematic manner for obtaining a positive outcome. The focus of the planning is to accomplish the entire project within the given timeframe. Moreover, the business focuses on accomplishing the plan with the allocated budget. In the Gantt chart, I have included six key areas of the planning. By accessing the plan, it can be assessed that TripleS may face challenges to identify all business issues within the given timeframe. However, 24 weeks have been taken for executing the consistency plans and feasibility assessment. Another challenge for the operational department is to accumulate the budget for executing the plan (Roldn et al. 2012). In this context, I believe that $10000 will be required for the initial plan implementation. In order to execute the project within time and budget, the business n eeds to focus on certain factors including resource management, goals and objectives, control over the project, and monitoring process (Roldn et al. 2012). In this context, TripleS needs identify the key issues in the business. Without changing the infrastructure of the organization, TrippleS would not be able to experience enhanced sales revenue in the business. Hence, it can be assessed that the organizational development plan will facilitate TrippleS to uphold a proper workflow in the workplace. d) LO2.4 The planning will be discussed with each department of the organization including hardware design, engineering, manufacturing, and sales and marketing. With the involvement of intercommunication with each department, the operational department identifies the issues. Hence, the department accepts the plan for the enhancement of the business (James Ng'ang'a and Nyongesa 2012). The operational department would highlight the key issues in the business including workforce challenges. In this scenario, the employees have been facing challenges to work long hours at the workplace. The long hours of engagement cause neck and arm pain, and sometimes nausea. These factors will be discussed with the each department of the business. Moreover, the unhealthy work environment is another issue of the business (James Ng'ang'a and Nyongesa 2012). These issues of the business will be discussed with the higher authority of the business. Monitoring and control planning includes several processes such as follows: Creating plan review dates: The plan review will be based on the regular basis. The operational department identifies the issues in the business. In this particular section, the management of the organization needs to evaluate the scope for change. By identifying the key issues in the business, the management would be able to focus on their planning in the business (Nuutinen and Lappalainen 2012). The monitoring process facilitates to align review dates with the short-term and long-term goals outlined in TripleS. Develop a tracking system: By implementing the tracking system in the business, the organization would be able to identify the issues in the business (Robbins et al. 2013). In recent years, the organization has been facing intercommunication issues. Through the engagement of the enhanced business development plan, TrippleS can establish new infrastructure. The tracking system contains the measurable goals and improvement of the existing work design (Nuutinen and Lappalainen 2012). The tracking system will enable the operation manager to identify the challenges in the workforce management. The tracking process contributes to resolving health issues of the employees of the business. Coordinating business and marketing plans: The business and marketing plans enable TripleS to promote their products in the domestic market. Moreover, it ensures measuring goals and objectives of the business. In this context, several market surveys will be conducted that facilitates the organization to investigate the current market trends. Enhance the workforce: Most employees in TrippleS have complained that the long hours of working have made several health issues for them. By analyzing the current situation of TripleS, it can be assessed that the basic requirement of the business indicates the enhancement of the workforce. Consequently, employees become de-motivated and less interested in performing in at the workplace. According to the management, the organization wants to experience high development in the business within the six months timeframe (Yesil and Kaya 2013). Consequently, human resource team is required to execute the recruitment forecasting in an appropriate manner so that the business can acquire potential skilled employees. Figure 2: Monitoring and Controlling (Source: Power, Ashby and Palermo 2013) Task 3: LO3 a) LO3.1 The system design includes integrated approaches in order to enhance the business effectiveness in the market. The operational department involves several strategies for obtaining profitable outcome from the business. These steps are provided as follows: Enhance the work design: The organization needs to redesign the work in an effective manner so that the employees of TripleS can provide enhanced performance in the business. In this case, the employees have complained to the higher management, as they have to work 60 hours a week. Extra work pressures have been affecting their health. The design department has been facing this particular issue. Moreover, the staff morale is low in the factory (Yesil and Kaya 2013). For example, two workers have threatened to sue the company after one sprained an ankle on a slippery floor and other has suffered an electric shock from an overheated drilling machine. Hence, these particular situations indicate that the organization needs to develop their work design for enhancing the entire process. Provide enhanced training session: The enhanced training session is another requirement for experiencing the quality system in the business. In recent days, it has been assessed that the product innovation of the business is brilliant. However, it does not support the companys hardware (Willcocks 2013). Consequently, it creates difficulties for customers to employ the service. Appropriate training and learning session would facilitate the organization to get rid of these issues out of the business. With the involvement of the training session, the software and hardware department of TripleS would enable to redesign of their products in an effective manner. Enhance the interrelationship: The organization includes four individual departments including hardware design, engineering, manufacturing, sales, and marketing. However, the employees of each department do not uphold the interrelationship with others (Manville et al. 2012). Moreover, the employees do not obtain the adequate time for communicating with others staffs in the business. Consequently, it affects the work environment in TripleS. It has been identified that the companys software is not supported on the companys hardware systems. Hence, it indicates the fact that hardware design and software department do not consult with each other before innovating new range of products. Through the engagement of employing intercommunication, each department would be able to share their individual thoughts and ideas for evaluating innovative products and services in the business (Hajmohammad et al. 2013). Besides this implementation of processes, the operational manager would include the waterfall model in order to enhance the business process in an effective manner. According to this model, the new design process follows five key steps including requirements, design, Implementation, verification and maintenance. The operational manager will accumulate all information on the business requirements (Sallis 2014). In the next step, the design and implementation of the process are conducted in an effective manner. In the final step, the verification and maintenance of the implemented process are executed. Hence, the waterfall model would facilitate the organization to implement a new work design within the business. Figure 3: Waterfall model (Source: Kerzner 2013) b) LO3.2 The quality culture is one of the essential components of the business. In this context, the organization needs to develop some process to enhance the quality culture within the business. Some of the processes of implementing quality culture are provided below: Initiate quality: In this segment, the management decides the status of the organization along with its goals and objectives. A small organization like TripleS needs to evaluate the gaps in the business process and implement strategies accordingly. For example, TrippleS needs to deliver high quality software solutions at an affordable price to the clients in the UK to become one of the leading software organizations in the domestic market. By analyzing the small business industries, it can be assessed that unique range of software products facilitates the organization in enhancing the business growth within short timeframe (Chang, Wang and Huang 2013). Quality commitment: The senior management needs to allocate the budget for upholding the quality of the products. Quality management is one of the major components for the enhancement of the business in the large demographic area (Read, Salmon and Lenn 2012). For example, there are several small software companies including Pulsion technology, Velum Limited, DCSL Software Limited in UK. Hence, the quality assessment is the only way to attract the clients in the domestic market (Martin 2014). The above software organizations have been trying to expand its business by delivering good services at a reasonable price. Consequently, TrippleS needs to develop their strategic plan for experiencing high growth in the business. Capabilities and maturity It indicates the required skills that enable the organization to execute the work in an effective manner. In order to enhance skills and knowledge of employees, the senior management needs to include an enhanced training session in the system (Martin 2014). On the other hand, maturity refers to the business understanding on the quality. Motivation Employee motivation facilitates the organization to improve its work design in an effective manner. For example, TripleS has been facing challenges regarding the workforce management. Hence, motivation is the only key to encouraging employees for providing enhanced performance in the business (Galegher, Kraut and Egido 2014). Institutionalization It indicates the process describing how the quality culture must be built in the business. The process may include several strategies including training, group discussion, and knowledge sharing. Moreover, the particular process includes motivation, exchange of ideas, and quality of awareness. Figure 4: Quality assurance (Source: Cordery and Parker, S., 2012) Focus groups The focus group deals with the activities carrying out the quality management in the system. There are many types of focus groups such as follows: Process review team Process improvement team Technology enhancement team Knowledge transmitting team Quality assurance team c) LO3.3 Figure 5: suggested Organizational Structure for TripleS (Source: Created by author) As per new organizational structure, some divisions have been included in the organizational structure. In the new structure, there are three main departments including head sales, head production, and head operations. However, in the previous structure, there was not any head production and head sales department. The previous organizational structure was a flat hierarchy structure including hardware design, engineering, manufacturing, and sales force administration (McNeil, Frey and Embrechts 2015). Moreover, in this new hierarchy structure, I have suggested an extra department called head operation, which would be operated by operational managers. The operational managers play a major role in the business, as he would operate the finance and human resource department. As per the new hierarchy structure, the role of head production managers is divided into two categories including technical and project planning related (Bessis and O'Kelly 2015). On the other hand, the head sales dep artment will operate different selling department including sales and marketing, customer service, insurance maintenance, and sales force administration. Although the previous organizational structure provides adequate support to the business, the new suggested structure would facilitate them in perceiving an appropriate work design in the business (Chance and Brooks 2015). In this new hierarchy structure, I have appointed head department in each section so that the work process can be executed in a methodical manner. With the involvement of this hierarchy structure, the CEOs of TripleS would be able to experience sustainable development in the business. d) LO3.4 The new hierarchy structure would facilitate the organization to achieve organizational goals and objectives in an effective manner. The organizational goal is to become the market leader in the small business sector. Moreover, TripleS tries to enhance customer and suppliers in order to expand the business in the UK market (Saenz and Jump 2013). The existing organizational structure has some flaws, as the structure does not contain head department for each section. Consequently, the business has been experiencing the lack of intercommunication and interrelationship (Dorsch 2012). Hence, the company is unable to uphold continuous growth in the domestic market. On the other hand, the new operational department would facilitate the organization to diminish the finance and human resource related issues. Consequently, it would contribute to enhancing the recruitment process in the business. On the other hand, the organization has been facing the organization has been facing several issues in some departments including design and software section (Bersimis, Koutras and Maravelakis 2014). Hence, the new organizational structure consists of head departments for each section that would facilitate to resolve challenges from the business. Task 4: LO4 a) LO4.1 Advice and Recommendation: By analyzing the current state of TrippleS, it can be identified that the organization has been facing challenges in providing health security in the workplace. The health and safety executive need to propose to the chief executive for improving their health policies for perceiving a better work environment in the business. As per the UK legislation, any business is bound to provide a health security at the workplace (Kulzhanov and Rechel 2015). Moreover, the organization needs to provide the health policy for the employees and their family as well. However, the chief executive of TripleS has been avoiding these issues for a long time. Consequently, two workers have threatened them to sue the company after one sprained an ankle on a slippery floor and the other suffered an electric shock from an overheated drilling machine. On the other hand, the workload causes several health issues to workers (Melby-Lervg and Hulme 2013). The workers have complained that the work pressure causes ne ck and arm pain, and sometimes nausea. The health and safety executive need to focus on these areas, as it becomes major challenges for the organization to retain workers in the business. The senior managers of the organization need to follow the UK legislation, and health care policies in order to uphold the healthy work design in the business. b) LO4.2 Health and safety legislation needs to be followed by the organization in order to uphold the healthy work environment at the workplace. As per the UK government, small and large business should have to implement the certain regulation in the business in order to enhance the commerce in the domestic market (Kulzhanov and Rechel 2015). In this context, the unhealthy work environment of TripleS has created difficulties for the employees to execute the work in an effective manner. Moreover, workers have complained for long hours of working that creates physical challenges including neck and arm pain along with nausea. The following table suggests the legislation regarding health and safety at work. Health safety at work: 1. Fire and safety in the workplace 2. Health and safety executive 3. Health and safety employing organization machinery and vehicle 4. Enhancement and disabled people 5. Workplace temperatures 6. Health and safety regarding power supply 7. Providing large work floor The chief executive of the business would obtain an overall idea of the health and safety legislation in the business. With the involvement of implementing these regulations, the chief executive would be able to diminish the health and safety issues from the business (Dorsch 2012). On the other hand, the senior managers of the organization should accumulate the feedback from employees regarding the health and safety issues. It facilitates the organization to understand employees requirement. Moreover, it would facilitate them in implementing the health and safety regulations in an appropriate manner. The health and safety executives would highlight the health issues in the business (Chance and Brooks 2015). Consequently, it would enhance the business in an effective manner. c) LO4.3 By analyzing the status of TripleS, it can be assessed that the implementation of health security is one of the major factors for enhancing the business in the domestic market. In this context, the chief executive needs to implement the workplace temperature policy, fire and safety policy, work environment policy (Galegher, Kraut and Egido 2014). These regulations should comply in order to uphold the healthy work design at the workplace. Moreover, the power supply related issues at the workplace affect workers health. Hence, the chief executive of the organization needs to consider the fact of implementing the power supply policy in the business. The company needs to implement an enhanced monitoring process in the business for measuring the progress of the process. With the involvement of the monitoring process, TripleS would be able to identify the key areas of development. In this context, the health and safety executives provide a detailed overview of the systematic review. The systematic review consists of five major steps including key question formulation, analytical framework, assessing the quality of the work, accumulating the evidence and interpreting the findings (Chang, Wang, and Huang 2013). With the implementation of these key steps, the health and safety executives would be able to review the implemented health care policies in the business. Consequently, it would enhance the business opportunity in the domestic market. Moreover, the health and safety executives investigate the analytical framework after the formulation of the key questions. The evidence-based health care policy would facilitate the organization to identify the key areas of development. In this context, the health and safety executives would implement the systematic review process for 6 months timeframe in order to monitor the entire process in an effective manner. Figure 6: System Review process (Source: Green 2012) d) LO4.4 Recommendations: The health and safety executive need to execute the entire process in an effective manner. The health care policies and procedures need to be implemented in the business for upholding the work design in an appropriate manner. The policies and procedures are required to be included in the business through several processes such as follows: Management Support: The support from the senior management facilitates the implementation process in the business. In this context, the health and safety executive have asked the support from the higher management for the implementation of the health care policies in the business. Consult with staff: In the recent days, TripleS has been facing workforce challenges. Moreover, the unhealthy work environment has created difficulties for the employees to execute the process in an effective manner. Hence, the consultation with staffs before implementing the policy is needed for conducting the process properly. The health and safety executive would accumulate several feedbacks from the workers in order to implement the health policies in the business. Define the terms of the policy: The terms of policy need to be defined to employees in the business. Through the engagement of investigating the policy, employees obtain the knowledge about the acceptable and unacceptable behavior in the workplace. The policy needs to contain the health care related information so that the employees can understand the required procedures during unhealthy atmosphere in the workplace. Training and regular referral: The policy may include some training sessions on the health care issues. Moreover, the organization should arrange enhanced training module for the employees in TripleS, as it would facilitate employees in a difficult situation. Implementation: The implementation of the policy must be consulted with the higher management before included in the business. Through the engagement of policy implementation, TripleS would be able to diminish the health issues from the business. The better work environment would contribute the senior managers to achieve the future objective of the business. Evaluate and review: The Evaluate and review process indicates a monitoring system measuring the impacts of the health care policies in the business. In this phase, the health and safety executive needs to measure the findings of the process in an effective manner. It facilitates the organization to resolve the health issues from the business. References: Bersimis, S., Koutras, M.V. and Maravelakis, P.E., 2014. A compound control chart for monitoring and controlling high quality processes.European Journal of Operational Research,233(3), pp.595-603. Bessis, J. and O'Kelly, B., 2015.Risk management in banking. John Wiley Sons. 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